User Support and Computing Services (Apple Support) Blog

OverviewJamf Pro server can be a funny and fickle beast. When testing different policies that are unique or upgrading to a new version of Jamf Pro, it's best not to try it on the production server first. Sometimes the process of testing a new release or beta can easily break, and having an automated process to quickly rebuild a macOS test environment can save you tons of time and frustration. These instructions are built using macOS but the methodology might be able to be applied...

OverviewMicrosoft Office for Mac 2011 is a version of the Microsoft Office productivity suite for Mac OS X. It was released on October 26th, 2010. It is the first version of Office for Mac to be compiled exclusively for Intel processors, dropping support for the PowerPC architecture. It is the successor to Microsoft Office 2008 for Mac and is comparable to Microsoft Office 2010 for Windows. Microsoft Office 2011 includes more robust enterprise support and greater feature parity with the Windows edition. Its interface is now...

Aug 16th 2017 - University of Utah, MacAdmins MeetingThe University of Utah, MacAdmins Meeting is held monthly at the Marriott Library on the 3rd Wednesday of each month at 11 AM Mountain Time. Presentations cover Apple technology and integration in a heterogeneous university enterprise environment. This months meeting will be held on Wed, Aug 16th 2017, and we will provide live broadcasted and archives that will be made available 2-3 days after the meeting.Note - The Marriott Library West Entrance will be closed August 16, 17, and 18 for construction. The walk off grate is...

OverviewThere are a multitude of useful command-line utilities that come with macOS. After using them day in and day out, a few of you may even know some of these tool inside and out, have all the documentation memorized, and even have written scripts around them to compensate for a few short-comings. What if there were a way to get a little more from these tools?I am going to go over some of the techniques I have used to find some extra functionality in macOS....

July 19th 2017 - University of Utah, MacAdmins MeetingThe University of Utah, MacAdmins Meeting is held monthly at the Marriott Library on the 3rd Wednesday of each month at 11 AM Mountain Time. Presentations cover Apple technology and integration in a heterogeneous university enterprise environment. This months meeting will be held on Wed, July 19th 2017, and we will provide live broadcasted and archives that will be made available 2-3 days after the meeting.If you have suggestions on presentations, questions or comments, please your the Contact Us option. What's New  - By Todd McDaniel, Marriott Library, University of...

OverviewThis blog was created from the first multi-part of a presentation at the June 2017 University of Utah MacAdmin meeting which covers in-depth information on managing settings on Mac systems including property lists format, naming, preference search paths, file system locations and structure and parts. Tools and methodologies to view, edit compare and discover property list files to aid in managing configurations on a fleet of Mac systems.To view the archived presentation, click here.Why use Configuration Profiles?There are multiple reasons to invest time and resources for...

Set my folders free!Earlier this year we received a number of reports from users that were unable to delete, move or rename documents on a new SMB file share. Eventually we were able to narrow it down enough to be able to consistently duplicate what they were seeing. It appears the SMB client in Mac OS X (10.11, 10.12 and possibly others) is overly aggressive with file locks.Here is a movie of the bug in action. Many of the Mac administrators we reached out to...

June 21st 2017 - University of Utah, Mac Managers MeetingThe University of Utah, MacAdmins Meeting is held monthly at the Marriott Library on the 3rd Wednesday of each month at 11 AM Mountain Time. Presentations cover Apple technology and integration in a heterogeneous university enterprise environment. This months meeting will be held on Wed, June 21st 2017, and we will provide live broadcasted and archives that will be made available 2-3 days after the meeting.If you have suggestions on presentations, questions or comments, please your the Contact Us option.What's New  - By Todd McDaniel, Marriott Library, University of UtahThis...

May 17th 2017 - University of Utah, Mac Managers MeetingThe University of Utah, MacAdmins Meeting is held monthly at the Marriott Library on the 3rd Wednesday of each month at 11 AM Mountain Time. Presentations cover Apple technology and integration in a heterogeneous university enterprise environment. This months meeting will be held on Wed, May 17th 2017, and we will provide live broadcasted and archives that will be made available 2-3 days after the meeting.If you have suggestions on presentations, questions or comments, please your the Contact Us option. Fleetsmith - By Jesse Endahl,  Co-founder, CPO, and CSO...

April 19th 2017 - University of Utah, Mac Managers MeetingThe University of Utah, MacAdmins Meeting is held monthly at the Marriott Library on the 3rd Wednesday of each month at 11 AM Mountain Time. Presentations cover Apple technology and integration in a heterogeneous university enterprise environment. This months meeting will be held on Wed, April 19th 2017, and we will provide live broadcasted and archives that will be made available 2-3 days after the meeting.If you have suggestions on presentations, questions or comments, please your the Contact Us option. Adobe Creative Cloud: Lost in Translation - By Tim Sutton, Concordia...