User Support and Computing Services (Apple Support) Blog

Like a loyal droid, your Jamf Pro server wants to help! (Part two) Jamf Software's Jamf Pro server (JPS) provides an Application Programming Interface, or API, to interact with the JPS database. This allows an enterprise to customize specific areas of the JPS as needed. This post builds on the first article in the series: Fetching Data From the JSS using API calls & Python. We'll discuss writing data to the JPS, creating XML data structures, and handling HTTP errors that may occur while communicating the...

Sept 20th 2017 - University of Utah, MacAdmins Meeting The University of Utah, MacAdmins Meeting is held monthly at the Marriott Library on the 3rd Wednesday of each month at 11 AM Mountain Time. Presentations cover Apple technology and integration in a heterogeneous university enterprise environment. This months meeting will be held on Wed, Sept 20th 2017, and we will provide live broadcasted and archives that will be made available 2-3 days after the meeting. If you have suggestions on presentations, questions or comments, please your the Contact Us option. What's New  - By Todd McDaniel, Marriott Library, University of...

From Computer Labs to BYOD It's an undeniable trend, more and more students are relying on their own personal devices for their computing needs. Students are still using computer labs however. One of the major reasons being that computer labs can deliver software like: Logic Pro X, Final Cut Pro X, and other high-end specialized software that is not easily afforded on a student's budget.  Historically, there hasn't been much of a choice on the matter, but what if we could find a way to give...

Overview Jamf Pro server can be a funny and fickle beast. When testing different policies that are unique or upgrading to a new version of Jamf Pro, it's best not to try it on the production server first. Sometimes the process of testing a new release or beta can easily break, and having an automated process to quickly rebuild a macOS test environment can save you tons of time and frustration. These instructions are built using macOS but the methodology might be able to be applied...

Overview Microsoft Office for Mac 2011 is a version of the Microsoft Office productivity suite for Mac OS X. It was released on October 26th, 2010. It is the first version of Office for Mac to be compiled exclusively for Intel processors, dropping support for the PowerPC architecture. It is the successor to Microsoft Office 2008 for Mac and is comparable to Microsoft Office 2010 for Windows. Microsoft Office 2011 includes more robust enterprise support and greater feature parity with the Windows edition. Its interface is now...

Aug 16th 2017 - University of Utah, MacAdmins Meeting The University of Utah, MacAdmins Meeting is held monthly at the Marriott Library on the 3rd Wednesday of each month at 11 AM Mountain Time. Presentations cover Apple technology and integration in a heterogeneous university enterprise environment. This months meeting will be held on Wed, Aug 16th 2017, and we will provide live broadcasted and archives that will be made available 2-3 days after the meeting. Note - The Marriott Library West Entrance will be closed August 16, 17, and 18 for construction. The walk off grate is...

Overview There are a multitude of useful command-line utilities that come with macOS. After using them day in and day out, a few of you may even know some of these tool inside and out, have all the documentation memorized, and even have written scripts around them to compensate for a few short-comings. What if there were a way to get a little more from these tools? I am going to go over some of the techniques I have used to find some extra functionality in macOS....

July 19th 2017 - University of Utah, MacAdmins Meeting The University of Utah, MacAdmins Meeting is held monthly at the Marriott Library on the 3rd Wednesday of each month at 11 AM Mountain Time. Presentations cover Apple technology and integration in a heterogeneous university enterprise environment. This months meeting will be held on Wed, July 19th 2017, and we will provide live broadcasted and archives that will be made available 2-3 days after the meeting. If you have suggestions on presentations, questions or comments, please your the Contact Us option. What's New  - By Todd McDaniel, Marriott Library, University of...

Overview This blog was created from the first multi-part of a presentation at the June 2017 University of Utah MacAdmin meeting which covers in-depth information on managing settings on Mac systems including property lists format, naming, preference search paths, file system locations and structure and parts. Tools and methodologies to view, edit compare and discover property list files to aid in managing configurations on a fleet of Mac systems. To view the archived presentation, click here. Why use Configuration Profiles? There are multiple reasons to invest time and resources for...

Set my folders free! Earlier this year we received a number of reports from users that were unable to delete, move or rename documents on a new SMB file share. Eventually we were able to narrow it down enough to be able to consistently duplicate what they were seeing. It appears the SMB client in Mac OS X (10.11, 10.12 and possibly others) is overly aggressive with file locks. Here is a movie of the bug in action. Many of the Mac administrators we reached out to...