User Support and Computing Services (Apple Support) Blog

July 19th 2017 - University of Utah, MacAdmins Meeting The University of Utah, MacAdmins Meeting is held monthly at the Marriott Library on the 3rd Wednesday of each month at 11 AM Mountain Time. Presentations cover Apple technology and integration in a heterogeneous university enterprise environment. This months meeting will be held on Wed, July 19th 2017, and we will provide live broadcasted and archives that will be made available 2-3 days after the meeting. If you have suggestions on presentations, questions or comments, please your the Contact Us option. What's New  - By Todd McDaniel, Marriott Library, University of...

Overview This blog was created from the first multi-part of a presentation at the June 2017 University of Utah MacAdmin meeting which covers in-depth information on managing settings on Mac systems including property lists format, naming, preference search paths, file system locations and structure and parts. Tools and methodologies to view, edit compare and discover property list files to aid in managing configurations on a fleet of Mac systems. To view the archived presentation, click here. Why use Configuration Profiles? There are multiple reasons to invest time and resources for...

Set my folders free! Earlier this year we received a number of reports from users that were unable to delete, move or rename documents on a new SMB file share. Eventually we were able to narrow it down enough to be able to consistently duplicate what they were seeing. It appears the SMB client in Mac OS X (10.11, 10.12 and possibly others) is overly aggressive with file locks. Here is a movie of the bug in action. Many of the Mac administrators we reached out to...

June 21st 2017 - University of Utah, Mac Managers Meeting The University of Utah, MacAdmins Meeting is held monthly at the Marriott Library on the 3rd Wednesday of each month at 11 AM Mountain Time. Presentations cover Apple technology and integration in a heterogeneous university enterprise environment. This months meeting will be held on Wed, June 21st 2017, and we will provide live broadcasted and archives that will be made available 2-3 days after the meeting. If you have suggestions on presentations, questions or comments, please your the Contact Us option. What's New  - By Todd McDaniel, Marriott Library, University of Utah This...

May 17th 2017 - University of Utah, Mac Managers Meeting The University of Utah, MacAdmins Meeting is held monthly at the Marriott Library on the 3rd Wednesday of each month at 11 AM Mountain Time. Presentations cover Apple technology and integration in a heterogeneous university enterprise environment. This months meeting will be held on Wed, May 17th 2017, and we will provide live broadcasted and archives that will be made available 2-3 days after the meeting. If you have suggestions on presentations, questions or comments, please your the Contact Us option. Fleetsmith - By Jesse Endahl,  Co-founder, CPO, and CSO...

April 19th 2017 - University of Utah, Mac Managers Meeting The University of Utah, MacAdmins Meeting is held monthly at the Marriott Library on the 3rd Wednesday of each month at 11 AM Mountain Time. Presentations cover Apple technology and integration in a heterogeneous university enterprise environment. This months meeting will be held on Wed, April 19th 2017, and we will provide live broadcasted and archives that will be made available 2-3 days after the meeting. If you have suggestions on presentations, questions or comments, please your the Contact Us option. Adobe Creative Cloud: Lost in Translation - By Tim Sutton, Concordia...

Overview I have responded to multiple inquires about getting an error that the webpage requires the QuickTime plugin when trying to view content from our media streaming site. The inquires are coming from non-technical end-users and surprisingly more technical/knowledgable IT workers. So, I thought it would be productive to post and share details with others about the issue and how to troubleshooting it. Update We have migrated our streaming server to support HTML5 using the videojs player framework with secure HTTP Live Streaming protocol using Wowza Media Engine running on a Mac mini. HTTP Live Streaming...

March 15th 2017 - University of Utah, Mac Managers Meeting The University of Utah, MacAdmins Meeting is held monthly at the Marriott Library on the 3rd Wednesday of each month at 1 PM Mountain Time. Presentations cover Apple technology and integration in a heterogeneous university enterprise environment. This months meeting will be held on Wed, March 15th 2017, and we will provide live broadcasted and archives that will be made available 2-3 days after the meeting. If you have suggestions on presentations, questions or comments, please your the Contact Us option. Apple File System (APFS) - By Rich Trouton, SAP, Mac CoE HFS+...

Overview The Cisco AnyConnect Virtual Private Network (VPN) client connecting to a virtual private network will make remote resources of another networks available in a secure way as if the user were connected directly to that "private" network. The Cisco AnyConnect VPN client provides remote users with secure VPN connections to the Cisco appliances using the Secure Socket Layer (SSL) protocol and the Datagram TLS (DTLS) protocol. The Cisco AnyConnect provides more than just VPN it can also provide endpoint software services. It also offers enhanced security through various built-in modules. These modules provide services that include compliance...

  You don't need a bigger boat, you need custom tools. But a bigger boat wouldn't hurt. Here at the Marriott Library we're in the middle of our transition from Radmind to Jamf Pro as our macOS management system. We've supplemented our Radmind deployment with a rich set of utilities and scripts called Xhooks. Continuing the tradition of building custom tools to enhance our existing environment, we've begun building creating a set of applications that allow us to quickly find and make changes to specific machines in...