User Support and Computing Services (Apple Support) Blog

"Dobroye! Dobroye!" - Jacob Bradshaw. Jacob Bradshaw recently passed away on Thursday, March 17, 2016 in Salt Lake City, Utah. He was hilarious, kind, thoughtful, and generous to everyone he knew and his laugh was contagious! Jacob started at the University of Utah in September of 2010. He instantly became an integral part of the Marriott Library's Mac Support Group and an important resource campus wide. Jacob's contributions to the Apple community included Mobile Device Management (MDM), Apple's Volume Purchase Program (VPP), Apple's Device Enrollment Program (DEP),...

March, 16th 2016 - University of Utah, Mac Managers Meeting The University of Utah, Mac Managers Meeting is held monthly at the Marriott Library @ 1 PM Mountain Time. Presentations cover Apple technology and integration in a heterogeneous university enterprise environment. Lunch is provided to the meeting, and we provide live broadcasts and archive of the presentations. This months meeting will be held on Wed, March 16th @ 1 PM Mountain Time and presentations will be live broadcasted and archives will be made available 2-3 days after the meeting. If you...

Overview Firmware Password Manager (FWPM) is my approach to the problem of managing firmware passwords on Apple computers. When I began this project there were no solutions, besides setting the password and never changing it. FWPM allows you to update your firmware passwords quickly and easily. It was originally written as a shell script, but it has been rewritten in Python with many new features. These include Slack integration and a variety of flags to support different management systems. Coinciding with this blog post, I'm releasing...

Overview A firewall is a hardware or software network security device that sits at the juncture between two networks to control what information is allowed to pass between those networks. Usually, the two networks are an organization's internal network and the Internet. A firewall's primary role in information security is to protect computers on the internal network from intentional attacks. Internal network firewalls consist of internal computers and systems, and may be firewalled internally based on risk. A border firewall is intended to prevent unsolicited and...

Knocked My Socks Off! My coworkers and I attended our first JAMF Nation conference this past October. The last session I attended on the first day knocked my socks off. Bryson Tyrrell of JAMF showed off an iPhone ordering script he wrote in Python and Tk. I've written some Tk, but it was a long time ago and I remember it being an uncomfortable experience. It seems a lot has changed. His script included an image that would dynamically change based on user interaction. It was...

February, 17th 2016 - University of Utah, Mac Managers Meeting The University of Utah, Mac Managers Meeting is held monthly at the Marriott Library @ 1 PM Mountain Time. Presentations cover Apple technology and integration in a heterogeneous university enterprise environment. Lunch is provided to the meeting, and we provide live broadcasts and archive of the presentations. If you have suggestions on presentations, questions or comments, please your the "Contact Us" option. How Packet Firewall (PF) Can Protect Your Enterprise - By Jason Miller, Thumbtack Server and endpoint security comes...

Overview In this post we will be talking about file descriptors and increasing limit descriptors in OS X Yosemite. File descriptors are limited by the OS. This causes some applications and services to return errors. By increasing the limit of file descriptors we can reduce the amount of "too many files open" error. What are File Descriptors? A file descriptor is used by the kernel to represent an open file that it needs to refer back to. These files are placed into an array and given an integer. The integer...

Overview Xcode is Apple's development environment. It's used to develop applications on Macs, iOS devices like iPhones and the Apple Watch. It also includes the new language Swift, which is becoming very popular in higher education. However, Xcode requires users to have "_Developer" group privileges to allow the debugger and emulators to work correctly. We give our users only the minimum privileges they need to get their work done and we take great pains to secure our environment. We felt giving every user "_Developer" rights was...

February, 17th 2016 - University of Utah, Mac Managers Meeting The University of Utah, Mac Managers Meeting is held monthly at the Marriott Library @ 1 PM Mountain Time. Presentations cover Apple technology and integration in a heterogeneous university enterprise environment. Lunch is provided to the meeting, and we provide live broadcasts and archive of the presentations. If you have suggestions on presentations, questions or comments, please your the "Contact Us" option. How Packet Firewall (PF) Can Protect Your Enterprise - By Jason Miller, Thumbtack Server and endpoint security comes...